Eda Bueti

You all must be wondering who or what is "Eda Bueti".She is actually a caller of mine and a Dell end-user.Reason there is why I am making some post for such a caller:my supervisor is stubborn enough to ignore the kudos email she sent back(hehe i'm complaining again!) so i decided that if the entire office will not know about the pain-ass troubleshooting I did with this lady, I better post it in my blog for the record.

Please do permit me this vanity:



From: Eda Bueti
To: US_ACS_Team_1
Date: 5/24/06 6:19 AM
Subject: Re: Dell Inc. Case #134244171 Team 30800 Email #~20861887~# Confirmation
Case ID: 10008464



Dear Team Manager


Just to let you know that I had an awesome experience with Kris Rep ID 01127181. With his help, I was able to open the computer and switch the ribbon cable (something I would never dream I could do) and by doing so he determined that I need a new drive.Within 24 hours,the part and the technician arrived to my house and had my computer back to normal.Kris had a lot of patience,and was a pleasure to work with and made me feel comfortable and had a good sense of humor.Because of my experience with Dell and the rep, when I need a new computer it will be a Dell.I have already told family and friends of my experience.


Very grateful
Eda Bueti



Patience and a good sense of humor are the last things I expect customers to perceive from me.We all know those are my areas of improvement.

Finally made a new blog entry!(pathetic,hehe)